Question 1

What is the maximum deadline to cancel reservation?

Accepted Answer

Should you need to cancel your reservation for any reason, we suggest you do so at least 3 hours in advance for pickups in NYC 5 Boroughs, including Airports and at least 6 hours in advance for pickups in Connecticut, Westchester and New Jersey including Airports. Cancellations made after these time-frames may be subjected to fees.

Question 2

Is a last minute change to my reservation allowed?

Accepted Answer

At nycunitedlimo, to the best of our capabilities, we make efforts to make provision for last-minute changes. Still, the highest we have been able to achieve now is 3 hours before your pick up in NYC 5 Boroughs, including Airports and at least 6 hours in advance for pickups in Connecticut, Westchester, and New York.

Question 3

Provided that I have already made my reservation from the airport, what should I do once I land?

Accepted Answer

After you retrieve your luggage, please call us with your confirmation number so that we can direct you to your car. The driver will pick you up within minutes at the Passenger Pick-Up Areas, which you can locate outside the Terminals. You may reach us through the telephone lines provided on the ‘contact us‘ section on our website.

Question 4

For airport pickups, do I need to reserve a car in advance or can I call for a car once I land? How long will it take to pick me up?

Accepted Answer

At NYC limo service, we can provide unscheduled airport pickups. Kindly get in touch with us once you have landed to check our availability. If you would like to ensure availability, we recommend that you book a car 12 hours in advance. It takes approximately 5-10 minutes for the driver to pull up to your terminal.

Question 5

What are the passenger and luggage capacities of the various vehicles?

Accepted Answer

If you make a reservation for Sedans or Luxury Sedans, you are eligible to take up four passengers with three standard size pieces of luggage. However, in SUVs, you can take up to 6 passengers with six standard size pieces of luggage.

Question 6

What is the maximum deadline to make reservation?

Accepted Answer

NYC United Limo service suggests that all reservations be made at least 12 hours in advance to guarantee the availability of the car. However, we can often provide unscheduled pickups. You may call us or text our customer helpdesk for same-day reservation of Limo service in New York City or booking.

Question 7

Will I get a call when my car arrives?

Accepted Answer

As a courtesy to our customers, we attempt to contact all our customers when their drivers are on location. However, we are not always able to contact passengers upon a driver’s arrival due to heavy call volume.

Question 8

Can the driver come into my building to pick up my luggage and bring it out to the car?

Accepted Answer

Unfortunately, drivers are unable to leave their vehicles unattended. The drivers will be pleased to assist with your luggage from the front of your building to the car.

Book Your Limo Right Now​

Book Your Limo Right Now