Terms and Conditions
Unless otherwise agreed to in advance and writing, the following Terms & Conditions apply. Total charges incurred are billed to the client’s credit card unless invoice arrangements have been made and approved in advance, or there is an existing corporate billing account. Overland accepts VISA, MasterCard, and American Express credit cards. Checks or cash may also be accepted subject to an authorized credit card guarantee and identity validation for security purposes. Checks may be required to be received in advance to clear before date(s) services are rendered. New and one-time clients will be required to present their card for imprinting. Additional ID verification may also be necessary.
According to our policy its says that if customer flight canceled of there is no show by the customer with a valid reason, then there will be no charges for that and if the flight delays, there is no waiting time charges applied to the customers. Meet and greet will cost you $20 extra for inside pickup, and in case of miscalculation of time by the customer side, we will be not responsible for that.
For local transfer like point to point if the customer takes much time to come outside, so in that case, waiting time charges will be applied to the customer. Wait time beyond the fifteen (15) minute “grace” period as well as for extra stops or indirect routing are charged additional, or charges may revert to the prevailing hourly rate. Transfer rates are a function of time, distance, and zone locations.
Overland provides an hourly rate for all other services based on a two (3) hour or more minimum charge. Hourly or “As Directed” services allow for multiple stops and wait time as directed by the client. The vehicle will stay with the client or at their stop locations (as parking availability allows) for the entire rental time. Travel time may be charged on a “garage-to-garage” basis and is made a part of the respective hourly minimums.
Cancellations & Changes
Overland understands that cancellations are sometimes necessary and unavoidable. Unless otherwise agreed to or provided in writing, the following applies:
We generally accept cancellations on sedan & SUV airport transfers without a charge two (3) hours before the scheduled pickup time.
Vans, Minibuses, premium, and specialty vehicles require no less than a six-hour cancellation notice.
Motorcoaches require no less than two-week cancellation notice and up to 30 days’ notice.
International cancellations require a minimum 12-hour notice or as noted in your confirmation.
Cancellation notices may vary due to local conditions (i.e., weather), event, vehicle type, and market area.
Time changes made with less than the required notice above will still result in additional and possibly full charges. Example: At 1:30 pm, a requested change in pick up time from 2:00 pm to 4:00 pm will result in a full fee for the 2:00 pm trip and a new charge for the 4:00 pm trip.
If you do not see your chauffeur, please call our office immediately at 718-717-8559 to avoid the full-charge “no-show” fee. We generally include all admin/licensing and/or STC fees and recommended 20% chauffeur gratuity in the minimum no-show fee for your convenience. However, the gratuity amount is always 100% at your discretion. You may increase, decrease, or have the Tip removed entirely. Please advise on the gratuity you wish to pay if any.
For Point-to-Point & Airport Service, a fee equal to the base fare, wait time, admin/licensing/STC, and recommended chauffeur gratuity (gratuity amount at your discretion), will be charged when the client does not show at the pre-arranged pickup location.
For Hourly Service, a fee equal to 3 hours of service, admin/licensing/STC, and recommended gratuity (20%) will be charged when the client does not show at the pre-arranged pickup location.
Again, to avoid no show charges, please call our office locally at (718) 717-8559. The dispatcher will immediately direct your chauffeur to you.
Generally, we accept new reservations, changes, and cancellations by e-mail (email@example.com) with adequate notice. Although we do operate 24/7/365, it is recommended that you verbally confirm any request sent after regular business hours and on major holidays. If your needs require attention in less than eight hours, please call our office at 718-717-8559.
Chauffeur Tip Policy
It is customary to pay a tip to the chauffeur for services rendered. As a convenience to our clients, a recommended 20% tip that is paid 100% to the chauffeur is added to your charges, unless your corporate agreement states differently. Chauffeur’s Tip is always entirely at your discretion and subject to your satisfaction with the chauffeur’s service.
Overland and its chauffeurs always prepare in advance to avoid unnecessary delays in arrival time. However, road, traffic, and weather conditions are often beyond the reasonable control of the company and the chauffeur. No refunds can be given as a result of late arrivals due to such conditions or other occurrences out of the reasonable control of the company or chauffeur.
Baggage and Other Property Transported
Overland cannot assume responsibility for the handling or maintenance of any baggage or other property, nor any property left in the company’s vehicles. We will do everything possible to secure and retrieve any belongings left in the car. Please always check thoroughly before leaving the vehicle for all your personal belongings.
Overland reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs. As well as those excessively intoxicated. In possession of firearms or dangerous substances of any kind. Or who are likely to become objectionable to other persons or if the chauffeur feels threatened in any way.
Excess Cleaning & Damage
If, during or after the transportation service, the company has to expend an extended amount of time and material. To clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash), the company, at its discretion, will charge the client with additional fees to cover such expense. Damaging the vehicle in any way caused by the actions of the client or any passenger will be charged in full to the client. The minimum clean up fee is $100.
Smoking Strictly Prohibited
Smoking in all vehicles is strictly prohibited. Smoking in the car by the client or any passenger will result in an automatic minimum $100 charge. Damage caused by smoking activity will also be charged to the client.
Wait Time (Airport & Point-to-Point Transfers)
For airport arrivals, Overland offers a 45-minute grace period from the updated arrival time. After that, the wait time will be charged at $15 for each additional 20 minute period.
For all other transfers, a 20-minute grace period will be granted; thereafter, wait time will be charged at $15 for each additional 20 minute period.
Wait time past 45 minutes will revert the trip to minimum hourly pricing.
Stops (Airport & Point-to-Point Transfers)
Extra stops, including extra airline stops, are charged a minimum $10 per “en-route” stop and include a maximum 10 minute wait period at the stop. Additional wait time is charged at the prevailing hourly rate in quarter-hour increments.
Admin/Licensing Fee – Surface Transportation Charge
A 10% Administrative Fee (formerly known as Surface Transportation Charge (STC) for miscellaneous licensing, insurance, and administrative expense calculated on the base fare, stop charges and wait time will be added to your bill.
Other charges include reimbursement for tolls, bridges (in New York City), parking and airport, licensing and event fees, WiFi, and client requested incidentals and amenities.
Meet & Greet Services
On request, meet & greet services will be charged at $45 per hour with a 4-hour minimum. The charge for an individual airport meet & greet at MCI is a $60 minimum. Meet & Greet services in other cities will vary by location.
Holiday & Off-Hour Surcharge
A $20 surcharge added to the base fare on transfers, will be charged to your bill on the following holidays and during the hours of 11:59 pm and – 4:59 am: New Year’s Day, Thanksgiving Day, Christmas Day and Christmas & New Year’s Eve after 5:00 pm.
Rates, charges and terms are subject to change without notice